Job Description

The Project Manager leads and directs concurrent projects classified mainly as standard but

can include projects classified as complex based on business needs in accordance to the

Program outcomes. The individual may also be involved in larger scale projects supervised by

a Senior Project and/or Program Manager.

The primary responsibility of the Project Manager will be to interface with all project

stakeholders to take ownership of projects from original concept through to final

implementation, including handing over to Operations (whether internal or to the client's

operations).

The job will be primarily remote based with access to WWT offices around the globe if desired.

Occasional travel may be required for customer meetings or internal training.

Provide pre-sales support

There is an expectation for the Project Manager to use developed tools or engage with the

Pre-Sales & Sales teams in order to adequately scope and cost project solutions. The pre-

sales scoping of the project would involve the completion of a proposal that includes the

detailed task schedule, resource allocation and cost breakdown.

Manage project delivery

The Project Manager ensures that the project delivers the as-sold solution, remains within

baselined budget and is delivered on time, while achieving quality criteria and maintaining

client satisfaction. This individual will manage delivery of the project in line with WWT

methodology. This includes rigorous project scope control and management of change

variations. They also communicate with key stakeholders regarding the status of their projects.

Project set-up, resources or vendors and operations are efficiently managed, possibly with the

assistance of the Project Coordinator or Administrator.

Ensure client satisfaction

The individual manages client satisfaction, commitment and expectations to high service

levels and manages escalations adequately. They act as the single point of contact between

WWT and the client whilst taking accountability for all escalations relating to the project.

These individuals also ensure that the Project team displays the right level of client

engagement

Project Team Management

The Project Manager leads and directs concurrent projects classified mainly as standard but

can include projects classified as complex based on business needs in accordance to the

Program outcomes. The individual may also be involved in larger scale projects supervised by

a Senior Project and/or Program Manager.

The primary responsibility of the Project Manager will be to interface with all project

stakeholders to take ownership of projects from original concept through to final

implementation, including handing over to Operations (whether internal or to the client's

operations).

The job will be primarily remote based with access to WWT offices around the globe if desired.

Occasional travel may be required for customer meetings or internal training.

Provide pre-sales support

There is an expectation for the Project Manager to use developed tools or engage with the

Pre-Sales & Sales teams in order to adequately scope and cost project solutions. The pre-

sales scoping of the project would involve the completion of a proposal that includes the

detailed task schedule, resource allocation and cost breakdown.

Behavioural skills

As corporate citizens they act as role models to the teams and accentuates WWT’s culture.

They display assertiveness and act as an example when it comes to client satisfaction. The

individual possesses advanced communication, influencing and negotiating ability. They

display confidence and the ability to manage large teams of people. They are detail focused

with problem solving ability.

Strong business acumen and a good understanding of general technology concepts are

required specifically Infrastructure and Unified Communications. The individual is competent

in project change management. The individual has a good understanding of project life cycles,

and takes responsibility for all aspects of the projects. The individual will be required to

promote project services to both external and internal clients.

Role Overview

In this position youwill be required to: - Leads and directs concurrent standard or complex

projects. - Engage with stakeholders to take projects from original concept through final

implementation. - Provide pre-sales support by working with established tools or sales teams

to scope and cost a project solution which includes the completion of a proposal.

- Ensure that the project delivers as-sold solution, remains within the baselined budget,

(revenue, cash-flow, profit margin) and is delivered on time whilst maintaining quality criteria

and client satisfaction. - Ensure the profitability of projects whilst protecting margins and

providing accurate billing forecasts, including financial audits and reviews throughout Program

delivery. - Manage delivery of the project, including rigorous scope control and change

management. - Ensure client satisfaction and manages escalations, acting as single point of

contact to the client. - Act as people manager and enable project teams to deliver against

performance objectives. - Weekly reporting feeding into the Regional and Global program

reports - Ensure the Program manager is kept informed of the project progress, including

RAIDC items. - Ensure adherence to relevant Program and project delivery methodologies

defined within WWT and supports and enables Program performance - Comply with the

agreed standards, governance model, methodologies and tools prescribed by the WWT

Experience

More than 6 years' working experience

Minimum 3-5 years’ experience within a project delivery environment

Minimum of 3 Years project management experience, as a Project Manager or Snr Project

Manager, preferably multi-national technology services environment (UC, LAN/WAN, IPT

preferred)

Must have a demonstrated ability to work with international clients, and have international

experience of working with European teams, in the delivery of projects.

Proven client engagement experience

Experience managing expectations when balancing alternatives against business and

financial constraints

Experience in commercial project/program management i.e. managing program/project

Revenue, Invoicing, Cash Flow, Costs, Profitability, and Margin. Not only internal budget

and cost management.

Monday.com experience

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