Job Description

Job Title: Technology Support Specialist I

Location: Columbia, SC

Contract duration: 12 month contract with potential for extension or conversion to FTE

Job Summary

We are seeking a Technical Support Center Representative to provide high-quality phone-based assistance to our customers by troubleshooting technical issues, resolving service inquiries, and ensuring a positive support experience.

Responsibilities

• Actively resolve the day-to-day technical needs of customers by managing problems and solutions
• 80% Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes.
• Thoroughly document communication with customers and complete requests or issues of basic complexity.
• 15% Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
• 5% Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.

Requirements

• Strong customer service skills.
• Good problem-solving skills.
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment.

Required Software and Other Tools: Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.

Required Education: Associate degree or higher-level degree in Computer Science, Information Technology or other job-related degree.

Degree Equivalency: 2 years of job-related work experience.

Nice To Have:

Understands the industry's business systems and processes.

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center

Preferred Work Experience: 1 year-technical call center experience.

Screening questions:

Do you now or in the future require sponsorship (e.g. H-1B)? Y/N

EEO and ADA Statement:

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:

requests@consultingsolutions.com

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