Job Description

Join Our Team Embassy Suites by Hilton Akron Canton Airport!

Embassy Suites by Hilton Akron Canton Airport seeks a top-performing Hotel Sales Coordinator or Hotel Sales Administrator

ABOUT US:

Join Our Award-Winning Team at Embassy Suites by Hilton Akron Canton Airport!

Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We're looking for passionate individuals to join our great team, where unlimited growth potential awaits.

Why This Role?

Working as a Hotel Sales Coordinator or Hotel Sales Adminstrator offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. You will enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.

What’s In It for You?

Comprehensive Benefits: Medical, Dental, and Vision

Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts

Time Off: Vacation, Personal Days, and Holiday Pay

Exclusive Discounts: Hotel, food, and beverage savings for personal travel

Professional Growth: Online training courses

Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Sales Coordinator or Hotel Sales Administrator include:

• Sales Support & Coordination: Assist the sales team in generating leads, preparing proposals, and coordinating contracts to secure group bookings, corporate accounts, and events.
• Client Communication: Act as a point of contact for clients, responding to inquiries, following up on leads, and ensuring customer satisfaction throughout the booking process.
• Event & Meeting Coordination: Work closely with clients and internal teams to plan and execute meetings, conferences, and special events, ensuring all requirements are met.
• Administrative Duties: Maintain accurate records in the hotel’s sales system, track room block usage, generate reports, and handle billing and invoicing related to sales activities.
• Marketing & Outreach: Assist in marketing efforts by creating promotional materials, updating social media accounts, and supporting local networking events to attract business.
• Collaboration with Departments: Liaise with the front desk, housekeeping, and food & beverage teams to ensure seamless service for group reservations and special events
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Sales Coordinator and Hotel Sales Administrator include:

• A high school diploma or equivalent
• 1-2 years of experience in hotel sales, front desk, event planning, or customer service within the hospitality industry is often required.
• Experience with handling contracts, reports, and sales documentation, as well as proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong interpersonal skills with previous experience in client communication, handling inquiries, and maintaining positive guest relations.
• Familiarity with hotel sales software such as other property management systems, is a plus.
• Experience in coordinating meetings, banquets, or group bookings is beneficial.
• Experience with social media, promotional campaigns, or local business outreach can be helpful for attracting new clients.

Applicants must be able to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Akron, Canton, Ohio! Apply today!

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