Job Description

Job Summary:

We are seeking a highly organized and skilled Project Manager with experience in IT services to oversee project execution, ensure efficient resource allocation, and maintain clear communication with internal teams and clients. The ideal candidate will have strong leadership abilities, expertise in project management methodologies, and a solid understanding of IT infrastructure.

Key Responsibilities:

Project Communication & Coordination

• Maintain regular and timely communication with internal teams using email, Skype, phone calls, and Microsoft Teams.
• Ensure adherence to departmental standards and company communication policies.
• Lead and conduct internal and external project calls, ensuring agendas and meeting minutes are documented.
• Create and present client-facing Quarterly Business Reviews (QBRs) .

Project Planning & Execution

• Define project requirements, milestones, timelines, and funding guidelines in collaboration with key stakeholders.
• Develop comprehensive project documentation , including risk assessments, communication plans, change management, and issue logs.
• Establish technical requirements and assist in creating technical documentation for technician selection.
• Update internal teams on project changes requiring adjustments in resource plans.

Resource & Team Management

• Create internal resource plans to allocate personnel effectively across projects.
• Monitor coordination responsibilities and project requirements throughout the project lifecycle.
• Conduct close-out meetings, including lessons learned with clients and project team members.
• Provide performance reviews and goal-setting for the project coordination team.
• Assist in hiring by participating in interviews and training of coordination staff.

Risk & Issue Management

• Report project issues, escalations, risks, and budget overruns to internal project and management teams.
• Ensure all documentation and reporting meet billing and audit requirements.

Job Requirements:

Experience & Skills:

• 3+ years of project management experience in IT services.
• Strong leadership skills with the ability to manage cross-functional teams.
• In-depth knowledge of project management principles and methodologies .
• Familiarity with network infrastructure, structured cabling, and end-user device support within IT services.
• Proficiency in Microsoft 365 , data entry, and data management.
• Strong verbal and written communication skills with high typing proficiency.
• Ability to learn and adapt to new software tools as required.

Education & Certifications:

• Associate or Bachelor's degree in Management, Business Administration, Communications, or Computer Science .
• PMP certification or Project Management coursework is a plus.

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