Job Description

Automotive Mobile Service Technician

Position Summary:

We are seeking a skilled and customer-focused Mobile Service Technician to join our growing Ford dealership team. This role is responsible for performing maintenance and light repair services at customers' homes, workplaces, or other off-site locations using a fully equipped mobile service van. The ideal candidate is self-motivated, dependable, and committed to delivering excellent service while representing the Ford brand on the road.

We Offer:

• Competitive Pay
• Ongoing professional training
• Excellent benefits package including
  • Medical
  • Dental
  • Vision
  • Life, Long Term Disability, Critical Illness, Accident Insurance
  • Legal Shield
  • 401(k) and profit-sharing plan with employer match
  • Paid Holiday, Sick and Vacation Time

Key Responsibilities:

• Travel to customer locations to perform scheduled maintenance and minor repairs (e.g., oil changes, tire rotations, battery replacements, recalls).
• Diagnose vehicle issues within the scope of mobile services and recommend next steps when dealership service is required.
• Operate and maintain the mobile service vehicle and tools in a clean, safe, and professional manner.
• Communicate clearly with customers about vehicle needs, services performed, and follow-up recommendations.
• Ensure all required paperwork, digital forms, and documentation are completed accurately and on time.
• Follow Ford and dealership safety protocols and maintain high-quality workmanship.
• Maintain regular inventory of parts and supplies in the mobile service vehicle.
• Coordinate with service advisors and managers regarding schedules, customer updates, and special requests.
• Uphold a professional image and positive attitude as a representative of the dealership in the community.

Essential Functions (ADA Compliance):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Requirements:
  • Frequently stand, bend, lift, and work under vehicles.
  • Lift and carry up to 50 pounds regularly.
  • Work in a variety of outdoor conditions (rain, heat, cold).
  • Use hand and power tools safely and effectively.
• Driving Requirements:
  • Valid driver's license with a clean driving record.
  • Comfortable driving a commercial-size service van.
  • May require DOT medical card, depending on state/local regulations.
• Work Environment:
  • Primarily off-site/mobile; work performed outdoors or in customer driveways/parking lots.
  • Occasional in-shop work or training at dealership facility.

Qualifications:

• High school diploma or equivalent required.
• Ford certification or equivalent ASE certifications preferred.
• Minimum 2 years of automotive repair/maintenance experience.
• Strong diagnostic and troubleshooting skills for light-duty vehicles.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Familiarity with Ford vehicle systems and mobile service tools is a plus.

PI573121147e61-30492-37539486

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