Member Service Representative Job at 1st Gateway Credit Union, Sterling, IL

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  • 1st Gateway Credit Union
  • Sterling, IL

Job Description

Description:

Purpose:  

The Member Service Representative (MSR) plays a vital role in providing efficient and courteous service to credit union members while processing day-to-day financial transactions. This position requires a member-friendly attitude and a professional and courteous demeanor.

This position is a fundamental contributor to our commitment to delivering exceptional member service. A successful MSR ensures members' needs are met efficiently and professionally, promoting the credit union's products and services to enhance member financial well-being.

Requirements:

Duties and Responsibilities:

  • Member-Centric Approach : Represent the credit union to members with courtesy and professionalism, ensuring the prompt, efficient, and accurate processing of financial transactions.
  • I nformation Resource : Provide information to members in person and over the phone regarding credit union services and policies.
  • Member Centered Engagement : Utilize established credit union sales and service techniques to engage members in conversations about their financial needs, recommending products and services that align with those needs.
  • Issue Resolution : Address members' requests, problems, and complaints, directing them to the appropriate contact for specific information and assistance.
  • Account Management : Open new accounts and provide service for existing ones. Set up new member files and furnish comprehensive information related to credit union membership.
  • Transaction Processing : Handle member requests for share transfers to loan payments, share-to-share transfers, share withdrawals, check requests, and any other member-initiated transactions.
  • Mail Transactions : Process member mail transactions with meticulous attention to accuracy.
  • Account Reconciliation : Perform basic research of accounts to resolve discrepancies related to deposits, withdrawals, and loan payments.
  • Office Administration : Undertake routine office tasks, including typing, updating member records, answering phone calls, filing, and shredding.
  • Payroll Deductions and Direct Deposits : Assist members in completing payroll deduction and direct deposit forms correctly.
  • Product Promotion : Promote credit union products and services based on member needs and creditworthiness, as determined by Beacon scores at the time of new account opening.
  • Additional Responsibilities : Undertake other duties, whether on a random or ongoing basis, to ensure the well-being of our members is consistently prioritized.

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Job Tags

Work at office,

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