Job Description

Aster Mental Health provides adult outpatient mental health care and procedures. To support our continued rapid growth, we are seeking an energetic, organized, and driven Medical Administrative Assistant.

• Assist in all aspects of patient scheduling, including initial intake set-up, maintaining recurring appointment schedules, monitoring appointment availability, and proactively filling open appointments with prospective patients 
• Act as the communication liaison between patients and providers in a timely manner 
• Follow processes aligned with processing record requests, intake forms, and routing other patient related messages and forms
• Manage multiple simultaneous tasks and prioritize based on urgency 
• De-escalate and manage patient conflicts to assist in resolving their concerns successfully 
• Work within our electronic health record (EHR) system to maintain records 
• General office duties such as copying, filing, faxing, sorting mail, greeting visitors, and maintaining the cleanliness of shared office areas 
• Maintain patient confidentiality to comply with HIPAA guidelines 
• Cross-train to support Transcranial Magnetic Stimulation (TMS) and Spravato treatments (training provided) 

 
Required Skills:  

• Complete comfortability with computer literacy with Google Chrome, MS Word, MS Excel, and typing
• Precise accuracy and attention to detail
• Demonstrable critical thinking
• Recognize and analyze patient matters and escalate accordingly
• Comfortability with professionally managing stressful patient situations 
• Well-defined task and time management skills 
• Able to work well under pressure and/or frequent interruptions 
• Outstanding reliability and dependability 
• Exceptional communication and interpersonal skills, both verbal and written 

 
Qualifications:  

• Associate’s degree required. Bachelor’s degree preferred 
• Two or more years’ medical reception experience preferred 
• Driver’s license and car required for occasional local administrative errands

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