Job Description

Job Statement: The Intake Coordinator plays a key role in facilitating the initial admission process for patients requiring home health services. This position is responsible for processing referrals, verifying insurance coverage, collecting essential documentation and ensuring seamless coordination between clinical staff and patients. The Intake Coordinator also serves as a liaison with referral sources and clients, ensuring professional and compassionate intake experience and providing patients and their families with the best possible experience.

Essential Duties:

• Manage incoming referrals from hospitals, physician offices and other community sources.
• Oversee all aspects of the intake process, including gathering patient information, verifying insurance and ensuring necessary documentation is complete to determine service eligibility.
• Collaborate with clinical leadership to evaluate the appropriateness of services, disciplines required and staff skill level for each patient.
• Maintain detailed and organized patient records, including medical histories and payer information.
• Confirm payer sources and collaborate with authorization team as needed.
• Demonstrate working knowledge of compliance standards across various payers, including Medicare, Indiana Medicaid and private insurance plans.
• Input referral information into the electronic medical record (EMR) system and prepare patients for admission under the guidance of clinical management.
• Communicate with new clients to obtain necessary information and support a smooth transition into home care services.
• Participate in interdisciplinary meetings with Scheduling, Human Resources and Clinical Leadership to align referral processing with staffing availability.
• Perform administrative tasks related to referrals such as chart creation, filing, phone support, EMR data entry and building initial visits for start of care.
• Carry out additional duties as assigned by the Director of Nursing or Administrator.

Required Qualifications:

• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in using standard office software (e.g., Microsoft Office).
• Ability to work independently and as part of a team.
• Compassionate and patient-centered approach to client interactions.
• Experience working in a medical or healthcare environment would be helpful but is not required.

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