Job Description

General Manager Chicago, IL

Description

Fifth Third Arena | Chicago, IL

Where great hospitality meets great hockey ~

For nearly 30 years,   One Off Hospitality   has been shaping Chicago’s dining scene with iconic restaurants and bars built on creativity, care, and genuine hospitality. Now, we’re bringing that same energy to   Fifth Third Arena , home of the   Chicago Blackhawks !

The   General Manager   oversees all food and beverage operations at   Fifth Third Arena , the official practice facility of the   Chicago Blackhawks . This leadership role manages two signature concepts:

• Rocky’s Bar  – a tribute to the late Chairman   Rocky Wirtz , and a fan-favorite from the United Center, anchoring the arena’s dining experience with elevated cocktails, curated food offerings, and a warm, welcoming atmosphere that celebrates a life well lived.
• Raise the Cup Café  – an all-day destination serving   coffee and premium bites , designed to fuel athletes, guests, and staff with quality and care.

The General Manager drives operational excellence, upholds brand standards, and leads a passionate team dedicated to creating memorable guest experiences in every interaction.

REPORTS TO: Director of Operations and CEO

TYPE:   Salary / Full-time
FLSA:   Exempt 

Essential Duties and Responsibilities

• Oversee day-to-day operations of Rocky’s Bar and Raise the Cup Café, ensuring exceptional service, quality, and efficiency
• Lead, train, and develop team members to deliver consistent, high-quality hospitality aligned with One Off Hospitality and Chicago Blackhawks standards
• Conduct regular leadership and pre-shift meetings to communicate financial goals, service standards, operational priorities, and team updates
• Oversee payroll edits and labor management to ensure compliance and accuracy
• Monitor budgets, financial performance, and P&L statements to meet or exceed operational and profitability goals
• Ensure all food and beverage service areas are compliant with health, sanitation, and safety regulations
• Manage vendor relationships, purchasing, and inventory control for both locations
• Foster a collaborative relationship between the bar, café, and kitchen teams to ensure seamless coordination and communication
• Handle guest inquiries and resolve issues in a professional, solution-oriented manner
• Oversee facility maintenance and ensure all spaces meet standards for cleanliness, safety, and aesthetic presentation
• Balance administrative responsibilities with active floor management, maintaining a visible leadership presence during service
• Monitor labor costs, revenue targets, and profitability, identifying opportunities for innovation and improvement
• Uphold and promote the values, mission, and brand identity of   One Off Hospitality ,   Fifth Third Arena , and the   Chicago Blackhawks   organization
• Foster a positive, inclusive, and team-oriented work culture rooted in hospitality, professionalism, and fun
• Partner with arena leadership to support events, special programs, and community activations
• Serve as an ambassador for Fifth Third Arena’s guest experience, embodying the warmth, integrity, and passion of the Blackhawks brand
• Perform additional duties as assigned by senior leadership

Minimum Qualifications (Education, Experience, Skills)

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• Minimum  5 years of management experience   in restaurant, bar, or hospitality operations
• Strong beverage and culinary knowledge, with experience managing both bar and café-style concepts
• Illinois Manager Food Sanitation Certification ,   Allergen Certification , and   BASSET Certification   required
• Proven leadership ability with experience in training, staff development, and team motivation
• Financial literacy, including budgeting, forecasting, and P&L management
• Excellent communication, organization, and problem-solving skills
• Proficiency with POS and scheduling systems (e.g., Toast, 7shifts, or similar)
• Ability to manage multiple priorities in a fast-paced environment with composure and professionalism.
• Flexible schedule, including availability on evenings, weekends, and event days
• Commitment to maintaining the highest standards of service, cleanliness, and safety

Physical Demands and Work Environment

• Ability to operate and use all equipment necessary to manage bar and café operations
• Ability to move or handle items weighing up to 50 pounds
• Ability to stand or walk for extended periods (8–10 hours per day)
• Must be able to tolerate potential allergens, including peanuts, dairy, gluten, soy, seafood, and shellfish
• Ability to work varied shifts based on business and event needs

Who We Are:

For almost 30 years,   One Off Hospitality   has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home. 

Equal Employment Opportunity Statement:

One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Join us in leading the next chapter of hospitality excellence at Fifth Third Arena — where every service moment reflects the passion, pride, and spirit of Chicago hockey.

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