Field Service Technician Job at Cypress HCM, Indianapolis, IN

cDF2YkI1MnkzYTlTL0pJdXRjb21kZis1UEE9PQ==
  • Cypress HCM
  • Indianapolis, IN

Job Description

A medical equipment manufacturing client is currently seeking direct hire, full time Field Support Engineers in the Indianapolis, Grand Rapids and Kansas City. These Field Support Engineer will provide in depth technical and customer support this companies suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. We are looking for someone who is open to a 40 hours a week, travel position and has experience servicing large machines such as printers, ATMS, etc.

Key Responsibilities

  • Deliver exceptional customer service and technical problem resolution at client sites
  • Maintain equipment and proactively resolve potential issues to maximize uptime
  • Train customers on operation and maintenance of pharmacy automation systems
  • Respond to service requests within SLA requirements
  • Collaborate with service teams to resolve complex technical issues
  • Assist with new automation installations as needed
  • Document issues and resolutions in Salesforce Field Service Lightning
  • Provide product feedback to drive continuous improvement

Minimum Requirements

  • High School diploma plus 3-5 years field service experience
  • Strong customer service orientation
  • Proficiency with Windows operating systems and Microsoft Office
  • Knowledge of computer networking, router/switch configuration, and file management
  • Strong mechanical aptitude and ability to use hand tools for complex equipment service
  • Experience with digital multi-meters and electrical testing equipment

Preferred Requirements

  • Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
  • SQL knowledge a plus

Physical Requirements

  • Daily car travel (average 4 hours per day) with occasional air travel
  • Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
  • Stand for extended periods (up to 10-12 hours when necessary)

We Provide

  • Fleet vehicle
  • Corporate credit card for expenses
  • Company laptop and phone
  • Complete tool kit
  • Comprehensive benefits package

Salary of $70-75K annually

Job Tags

Full time, Currently hiring, Work at office,

Similar Jobs

Insight Global

Yard Supervisor Job at Insight Global

Yard Supervisor Job Type: Permanent Location: Anchorage, Alaska Pay Rate: $70,000 $72,000 per year Job Description A company located in Anchorage is hiring for a Yard Supervisor. The Yard Supervisor will direct the activities of the personnel on site...

Basis Industrial

Assistant Property Manager Job at Basis Industrial

 ...229 Company Overview: Basis Industrial is a vertically integrated real estate owner and operator. . BaySpace is the property management arm of Basis. For more information, visit and/or Responsibilities: Travel to the different properties within DFW and... 

Exos

Performance Coach Job at Exos

 ...Job Summary: Join our dynamic team as a Performance Coach in a corporate wellness center setting! We are dedicated to helping our clients achieve their health and wellness goals through customized fitness programs, engaging group classes, and one-on-one training. If... 

Hays

Construction Project Manager - High-Rise Hotel Remodelling Job at Hays

 ...Construction Project Manager required for Hotel CAPEX projects in Las Vegas, Nevada Your new company Our partnership client is a developer and operator of high-end hotels and casinos and one of the best hospitality brands to work for worldwide. In alignment with... 

Blackjac Tattoos

Social Media Marketing Intern Job at Blackjac Tattoos

 ..., part time, remote or hybrid role for a Social Media Marketing Intern located in New York, NY. The Social Media Marketing Intern will...  ...media calendar, developing marketing campaigns, editing short form videos for social media, outreaching to influencers, and posting...