Job Description

On behalf of our client , a global premium food brand with deep European roots and a strong U.S. market presence , we are seeking a Customer Service Specialist to join the Company's Customer Service and Logistics team.

This company is known for its heritage, quality, and authenticity , producing high-end imported food products enjoyed by households and professional chefs worldwide.

In this role, you will serve as a dedicated account representative for a portfolio of retail and broker customers, ensuring their needs are met with accuracy, professionalism, and efficiency. You will act as a key liaison between customers, brokers, logistics partners, and internal teams, advocating for the customer and ensuring smooth order-to-invoice processes.

This is an excellent opportunity for a customer-focused professional with strong supply chain knowledge, SAP expertise, and a background in CPG who thrives in a collaborative team environment.

What You’ll Do

• Act as the dedicated CSR for assigned retail and broker accounts, handling daily communications and relationship management.
• Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing.
• Collaborate with Sales, Logistics, and Inventory Planning to meet customer requirements and resolve service issues before they occur.
• Maintain data accuracy in SAP’s Order Management system.
• Partner with 3PL providers for shipment tracking; escalate major logistics challenges to management.
• Track and share KPIs related to customer service performance.
• Cross-train on other accounts to provide coverage when team members are out.
• Support leadership with reporting, analysis, and special projects as needed.

What We’re Looking For

• 3+ years of customer service experience in a CPG supply chain setting.
• Experience working directly with retailers; distributor experience a plus.
• SAP experience strongly preferred .
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio).
• Strong organizational skills with the ability to prioritize and meet deadlines.
• Process-oriented mindset with a commitment to data accuracy.
• Excellent written and verbal communication skills.
• Positive and collaborative — you value a “no-drama,” team-first culture.

Schedule & Work Environment

• Hybrid: Tuesday–Thursday in-office, Monday & Friday remote.
• Typical hours: 8:00–8:30 AM start, 5:00–5:30 PM finish.

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