Job Description

Job Title : Entry-Level Customer Service Representative (Internal Title: Product Support Associate)

Location: Jeffersonville, IN - 5 Days onsite

Role Overview

We are seeking motivated, competitive, and teachable individuals to join our Product Support team. In this entry-level role, you will provide customer and technical support for merchants using POS systems and credit card processing equipment. This is an excellent opportunity to develop strong technical and communication skills in a collaborative, growth-oriented environment.

What We’re Looking For

• Strong technical acumen with the ability to learn quickly
• Effective problem-solving and sound judgment in supporting both teammates and customers
• A process-oriented mindset with attention to detail
• Team-first attitude with the ability to adapt in a fast-paced environment

Responsibilities

• Troubleshoot and resolve credit card processing and connectivity issues
• Support merchants and collaborate with Regional Managers selling POS systems
• Handle 15–20 customer interactions per day ( mix of inbound and outbound calls )
• Build and manage merchant files (increased workload toward end of month)
• Use POS systems and internet-connected payment hardware daily
• Accurately document cases and support activity for record-keeping

Essential Skills

• Networking knowledge, especially with internet-connected equipment
• Strong technical troubleshooting skills
• Excellent organizational and record-keeping abilities
• Clear, professional verbal and written communication

Schedule & Location

• Full-time, Monday–Friday, 10:00 AM – 7:00 PM
• Hybrid model:
• Onsite at our Jefferson location: Tuesday–Thursday
• Remote: Mondays and Fridays
• Training: 6–8 weeks, Monday–Friday, 8:00 AM – 5:00 PM (in-person attendance required)

Interview Process

• Interviews conducted by team leads, senior representatives, and the hiring manager
• Preference for in-person interviews (flexible if needed)

Performance & Growth

• Performance measured through customer survey feedback and quality review by leadership

30-60-90 Day Plan:

• 30 Days: Learn internal systems, build files, and complete process training
• 60 Days: Begin handling calls with support and shadowing
• 90 Days: Independently manage customer calls and file builds
• Growth potential: High-performing entry-level representatives may be considered for full-time conversion and other career paths within the company

Work Environment & Team Structure

• Call center environment
• Team: 12 entry-level representatives + 3 maintenance specialists

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