Job Description

US SLED (State, Local, and Education) is seeking a motivated team member passionate about supporting customer and partner engagements, communications, and driving operational excellence. This position partners with account teams, administrative staff, and executive leadership to deliver seamless events, communications, and executive support. The role requires excellent organizational and communication skills, a positive attitude, strong initiative, and high energy.

To be successful, the candidate will work collaboratively with internal and external stakeholders, build effective relationships, and adapt to changing environments. The ideal candidate demonstrates drive, initiative, and a passion for delivering full potential every day.

Key Accountabilities

Main priority of communications functions supporting the US SLED Leader

Provide administrative and operational support for SLED leadership and operations teams

Responsibilities

Proactively collaborate with Executive Admin to manage calendars, schedules, and logistics for customer and executive engagements

Coordinate and support customer events, executive meetings, and organizational communications

Create keynote presentations, including scripting and PowerPoint development

Prepare executive backgrounders, talking points, and follow-up actions for meetings and keynotes

Develop and deliver weekly LinkedIn posts and bi-weekly internal newsletters

Collect and share customer stories to highlight impact and success

Partner closely with the Chief of Staff on activities in support of business strategy and planning to ensure deliverables are met within deadlines

Use CoPilot and prompt engineering to enhance communications and streamline workflows

Complete special projects as needed

Qualifications

This position requires initiative, sound judgment, and the ability to maintain confidentiality, set priorities, and handle multiple tasks simultaneously. Candidates must have excellent communication, organizational, and interpersonal skills, and be able to work independently and professionally at all levels. Resourcefulness, adaptability, and strong problem-solving skills are essential.

Required:

3–5+ years of administrative or project support experience in a fast-paced environment

Proficiency in Microsoft 365 (M365), PowerPoint, Teams, and Office Systems

Exceptional written and verbal communication skills, including the ability to tailor messaging for diverse audiences (executives, partners, customers, internal teams)

Demonstrated experience developing and delivering communications for senior leaders, including executive backgrounders, talking points, presentations, and follow-up materials

Ability to create compelling content for multiple platforms (LinkedIn, newsletters, internal communications), ensuring clarity, accuracy, and alignment with organizational messaging

Experience in managing communications for events, meetings, and organizational initiatives, including coordination, scripting, and post-event follow-up

Demonstrated project management and organizational skills, with the ability to manage multiple priorities under tight deadlines

Experience in stakeholder management across diverse groups (account teams, admin, CoS Office, VP, etc.)

Ability to work successfully in a team environment and build effective working relationships inside and outside the group

Preferred:

Previous experience in similar environments

Familiarity with prompt engineering and AI-powered communication tools (e.g., CoPilot)

BA/BS degree

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