City Operations Manager Job at Zoomo, Australia

b0ZyZkFKSzAyNjFUK1pRbHVzTW9kUDY5T2c9PQ==
  • Zoomo
  • Australia

Job Description

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

The Role

We're looking for a City Operations Manager to lead the daily operations of our Melbourne.

Duties will include:

  • Own market level KPIs for financial and operational performance with responsibility for P&L, customer growth, retention and revenue.

  • Motivate, coach, and develop a team covering front of house retail as well as back of house mechanics and field operations while building a positive culture.

  • Create and deliver strategic sales and marketing initiatives suited to market trends

  • Deliver an exceptional customer experience and instill customer-centric values in the team

  • Ensure compliance with operational SOPs and continuous contribute to process improvements

  • Responsibility for stock take and ensuring appropriate stock levels are maintained for the city at all times to support effective daily operations

  • Labour spend and roster management

  • Ensure compliance with health and safety guidelines and safety audits

Requirements

  • Relevant Diploma or Degree in Business Management or similar (retail, operations).

  • Experience in an operations management position, retail management position or similar.

  • Management experience leading a team.

  • Demonstrated experience in sales or marketing.

  • Hands on operator with a strong on-floor presence who gets things done.

  • Ownership mentality. No job is too big or too small.

  • Self-starter. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results.

  • Agility. Thrives in rapidly changing, fast-paced, and ambiguous conditions.

  • Strong interpersonal communication skills and ability to work comfortably with a wide range of stakeholders, from back of house mechanics to central support office team members.

Benefits

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

  • Working with a switched on team that strives to make the streets greener and serve the rider
  • Global and country-specific benefits packages
  • Team outings & events
  • Get to know our product by using one of our e-bikes
  • Annual learning and development allowance
  • Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

#LI-ONSITE

Job Tags

Work at office,

Similar Jobs

GLOBAL PARKING SYSTEMS - KANSAS CITY

Van Shuttle Driver Job at GLOBAL PARKING SYSTEMS - KANSAS CITY

 ...Company Summary and Location Global Parking Systems (GPS) is the shuttle service provider for the Kansas City International Airport...  ...Avenue, Kansas City, Missouri. Scope of Position Van Shuttle Drivers will be responsible for the proper and safe operation of Van... 

Pine Tree

Property Management Intern (Retail) Job at Pine Tree

 ...Ability to work both independently and collaboratively Detail-oriented with strong problem-solving abilities Proficiency in Microsoft Office (Excel, Word, Outlook) Interest in commercial real estate and property operations Additional Internship Program Benefits... 

William Henry

Jewelry Shop Technician-Production, Manufacturing, Assembly Job at William Henry

 ...Are you steady-handed, detail-oriented, and proud of a job well done? Were hiring a Jewelry Production Technician to join our dynamic...  ...you'll contribute to the creation of exceptional mens jewelryhelping turn raw components into refined, consistent pieces that meet... 

Arena Capital

Commercial Real Estate Acquisitions Manager Job at Arena Capital

 ...oriented, friendly, self-motivated, organized, wants to make money, is persistent, and determined. Must be a team player and loves...  ...an individual that will be searching for shopping centers to purchase, lease, sell, and manage, from sourcing the properties, underwriting,... 

CultureFly

Jr. Packaging Illustrator - Licensed Collectibles Job at CultureFly

Company Description CultureFly is a vibrant team of pop-culture enthusiasts dedicated to designing unique and exciting products for fans of all kinds. Pop culture isn't just a passion for usit's a lifestyle and a way to bring people together in celebration of shared ...