Job Description

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

Under the direction of the Regional Manager, this full-time position will be responsible for supporting the operation through a variety of administrative tasks, with a major focus on researching and requesting contractually allowed billable items, managing employee incentives and various projects or assignments as needed for client support. The selected individual must be available to work from the Memphis office and will be responsible for ensuring that all tasks are completed accurately and delivered with high quality and in a timely manner.

Responsibilities

• Review new “cold start” jobs and submit billable items request for client approval and maintain a tracker for all approved items.
• Track all “dark post” activity and submit weekly / monthly reports to the VP of operations.
• Assist in developing weekly and monthly operational reports for the client
• Understand the nature of shift operations and scheduling for a 24x7 operation.
• Assist with scheduling duties when the demand exceeds the current scheduling team’s capacity.
• Provide Administrative support in resolving problems as directed by the Regional Manager
• Provide payroll and billing support as needed.
• Become familiar with Salesforce and utilize to submit cases as needed.
• Reconcile expense reports for company credit card(s).
• Prepare correspondence, reports, special projects, and spreadsheets as required.
• Must respond quickly to phone calls and emails.
• Must be able to perform data input on a large scale and in a timely manner.
• Availability must be flexible; irregular schedules may be required from time to time.
• Place Recruiting Requisitions.
• Create Salesforce Cases for New Hire Training (Classroom) and On-The-Job Training.
• Order, distribute, and track uniforms.
• Assign officers to vacant recurring schedules.
• Oversee Scheduling/Dispatch Team
• Review Payroll Discrepancies, approve or deny discrepancies.
• Monitor current week UBOT, make necessary changes to reduce UBOT
• Monitor future week(s) UBOT, make necessary changes to reduce UBOT
• Monitor SLA Escalations, correct SLA Escalations
• Gantt Reconciliation
• App Adoption Follow-Up with Managers
• Monitor Strat-Ops Scorecard
• Follow-up with Schedulers regarding Shyfter requests
• Schedule officers when needed

Qualifications

• Be able to hold a high level of professionalism and respond in a calm and polite manner always.
• Must be able to meet strict deadlines.
• Must be able to maintain a high level of confidentiality.
• High level of proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent organizational skills; detail oriented.
• Strong interpersonal and communication skills, and a positive team player.
• Salesforce experience preferred; however, training will be provided.

Education and Experience:

• High School Diploma or GED.
• Minimum of (2) years prior administrative support or related experience required.
• Proven excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers.

Duties, responsibilities, and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.

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